Sydney Uni Sport & Fitness welcomes back members, students, staff and the wider University community to its facilities. We strongly encourage members to read our COVIDSafe Information page which contains general COVID-19 guidelines, terms & conditions of entry, FAQs and more.
The Sydney Uni Sports & Aquatic Centre (SUSAC) houses a wide range of fitness services, indoor swimming pool, state-of-the-art cardio and resistance equipment and group fitness classes. Please note court bookings or court hire inquiries are not taken via email unless a special event hire. For online court bookings visit Member Login or call (02) 9351 4978.
The Arena’s many facilities can be booked by both individuals and groups. For online squash and badminton bookings, visit Member Login or call (02) 9351 8111.
Climbs cater to all levels of skill and ability. A complete bouldering and training area, including finger and campus boards, completes the package.
Court bookings or court hire enquiries are not taken via email unless a special event hire. Badminton, Soccer, Volleyball, & indoor Netball courts are available to book online for current members via Member Login. Alternatively call (02) 9351 4978 for bookings.
We are committed to providing you with the support you need to feel safe and supported while you participate in activities in any of our facilities, programs or clubs. You can report an issue of concern or make a complaint about aspects of your student life through our complaints process.
Overview
If you would like to make a complaint please contact us via email.
For day-to-day issues or problems, please let centre management know at [email protected]
For more serious issues, you can either email complaints to [email protected] for all SUSF Member or Club related issues, or [email protected] for any SUSF staff / employee related issues.
If the matter is urgent and /or you would like to discuss making any form of complaint, you can call our Head Office from 9am to 5pm, Monday to Friday on (02) 9351 4978.
In an emergency, either dial Triple Zero 000 (fire/ambulance/police) or, for an incident of sexual harassment or assault contact the Police Assistance Line on 131 444. Alternatively, please call campus security on 9351 3333.
What is a complaint?
A complaint is any type of problem or concern about matters that arises with SUSF and that will most likely require SUSF staff to work with you towards a resolution. It could be to do with your membership to SUSF, the SUSF facilities or the behaviour of another SUSF Member or an SUSF employee or volunteer.
Complaints give us an opportunity to identify areas for improvement. We approach any experience of unreasonable treatment, disadvantage or distress seriously and with sensitivity. Our goal is to work with you towards a timely and effective resolution. If you choose to remain anonymous, we may be limited in our ability to assist you. If you make a complaint on behalf of someone else, we will be limited in disclosing information to you due to privacy provisions.
The SUSF Complaints Resolution Policy sets out how Members and employees may make a complaint and how it will be assessed by SUSF. Where a complaint is covered by an alternate policy of SUSF, we will assess the complaint in accordance with that policy.
SUSF Member and SUSF Staff behaviour
The behaviour we expect of SUSF Members and employees in relation to professional and personal behaviour is set out in the Member Facility Code, the Sporting Code of Conduct and the Staff Code of Conduct.
Bullying, harassment or discrimination
We are committed to providing a safe and healthy environment that is free from bullying, unlawful harassment and discrimination. The SUSF Workplace Conduct Policy provides information about how SUSF deals with bullying, harassment and discrimination.
The SUSF Complaints Resolution Policy provide details of how SUSF will handle complaints by or about staff, workers or affiliates.
What is bullying?
Bullying is repeated and unreasonable behaviour directed toward a person, or group of people, that creates a risk to health and safety. Examples of bullying include written or verbal abuse or threats, unjustified criticism or complaints, spreading rumours or physical abuse.
Allegations of bullying, harassment and intimidation of SUSF staff by SUSF Members are handled in accordance with the SUSF Complaints Resolution Policy and pursuant to the Member Facility Code. If an SUSF Member is found to have engaged in bullying, harassment or intimidation of an SUSF staff member, that SUSF Member’s membership may be terminated without notice.
What is harassment?
Unlawful harassment occurs when a person, or group of people, is intimidated, insulted or humiliated because of one or more characteristics. Examples include telling jokes about a particular racial group, or making derogatory comments or taunts about someone’s race or religion, gender or sexual orientation.
What is sexual assault and sexual harassment?
Sexual harassment is any unwelcome conduct of a sexual nature which a reasonable person would expect would make the recipient feel offended, humiliated or intimidated. Sexual assault is any unwanted sexual act or behaviour that makes someone feel uncomfortable, threatened or frightened. It is behaviour that they have not consented to and may be an abuse of entitlement and/or power.
If you are a University of Sydney student, there are extra protections in place and please follow the steps found on the emergencies and safety on campus page, or if you would like to make a disclosure or complaint about an incident of sexual assault or sexual harassment, you can find more information on support services and reporting options available.
If you would like to make a disclosure or complaint about an incident of sexual assault or sexual harassment through SUSF, involving an SUSF member or SUSF employee, please contact [email protected] for all SUSF Member or Club related issues, or [email protected] for any SUSF staff / employee related issues.
What is discrimination?
Under law, discrimination occurs when a person, or group of people, is treated less favourably than another person or group because of one or more characteristics, or where there is an unreasonable rule or requirement that disadvantages a particular group.