COVIDSafe

By booking into a session at Sydney Uni Sports & Aquatic Centre (‘SUSAC’) or Arena, or by entering either of the premises, you agree to the following terms and conditions.

It will be a requirement of entry for you:
– to have received two doses of COVID-19 vaccination (i.e. be fully vaccinated) or
– have a COVID-19 vaccine medical contraindication (medical exemption) from a registered medical practitioner or
– if requested by SUSF staff, show evidence of a negative COVID test (PCR or RAT) that you have taken within three days prior to your entry to the Premises.
You will need to display your proof of full vaccination*, or medical exemption, or test to our staff if requested by an SUSF staff member.
To your knowledge, you have not been classified as a close contact with someone with COVID-19 in the last 7 days.
You do not have flu-like symptoms.
You acknowledge the risk of attending the University of Sydney Campus.
You agree your name and number used in the online booking may be used for the purpose of contact tracing should SUSF be notified of a positive case of COVID-19 within these premises and that those details may be given to NSW Health, if required.
That the maximum number of participants in each premises will be in line with current Government recommendations, with numbers in each individual area at the absolute discretion of SUSF.
You will inform SUSF as soon as possible (via SUSF staff, your coach, trainer or [email protected]) should you test positive for COVID-19 within 4 days of attending these premises.

SUSF also asks all visitors to our Centres to follow good hygiene practices during this pandemic such as:

Wash/sterilise your hands before and after you enter the premises.
Avoid touching your face.
Bring your own full water bottle and do not to share water bottles.
Where possible, keep your distance (1.5m) from other people in the premises and on campus.
Arrive dressed in your necessary workout gear.
Please remember to bring a towel.

* Vaccine Certificates may need to be sighted at each visit (not stored or collected) and this information of vaccination status will only be used in line with SUSF’s Privacy Policy

Please review the below updates to our program and facility operations including the T&Cs of returning to facilities, our COVID-19 action plan and FAQ.

Quick Links

Frequently Asked Questions (FAQs)

Please read the below FAQ which seek to answer member questions regarding our re-opening, memberships, online booking system and COVIDSafe protocols.

Membership

All annual memberships and pass holders will be extended by 159 days, this takes into consideration the shutdown period and also runs through to December 1st, which gives everybody enough time to get fully vaccinated. For any further enquiries, please email [email protected].

Club members should check with their club for changed training arrangements.

On your COVID-19 member email, or if you joined or renewed online through susf.com.au, you would have received a Member ID number. On your original purchase or renewal confirmation email you would have also received your 4 digit PIN number.

Please note your membership card number is NOT your Member ID.

To access Member Login we encourage members to first read here. If you wish to go straight to the Member Login portal you can go here.

If you do not know your PIN number, enter your Member ID as specified and you will receive a link to re-set your PIN to your email address on file. Please check your junk mail folder. Your PIN can only be maximum 4 numbers.

If you do not know your Member ID or did not receive an email from SUSF containing it, please email [email protected] stating your full name and date of birth so we can verify you. We appreciate your patience in advance.

The Memberships button will show all current and expired memberships and members will be able to see the extensions applied.

This may be because we do not have a current email address for you, your email address may have been unsubscribed through MailChimp, or your Annual Membership expired prior to 24 June 2021. Regrettably technical glitches out of our control also may have occurred so we do apologise.

All member communications are available at the bottom of this page.

Bookings

Please note your card number is NOT your Member ID.

To access Member Login we encourage members to first read here. If you wish to go straight to the Member Login portal you can go here. The portal is fully optimised for smartphone and tablet use.

If you do not know your Member ID, you will need to email [email protected] stating your full name and date of birth so we can verify you. We appreciate your patience in advance.

Members are asked not to book consecutive sessions to ensure everyone gets a fair opportunity to train.

Seniors program classes including Aqua appear under Group Fitness (scroll or search for classes commencing ‘Seniors’).

We strongly encourage all pass holders to pre-book visits to the gym, pool and group fitness classes to avoid missing out on a space. This is due to COVID-19 industry protocols and reduced capacity in the group fitness room, RPM & SPRINT studio, pool and gyms.

Gym and pool visits and group fitness visits can be booked online for the current day and the day ahead. This is to enable all members equal opportunity to book and will be reviewed. Check here for any update on advance booking restriction changes.

We ask that if a member has booked a gym, pool or group fitness class booking from their Gold, Silver, Bronze or Blue pass and can no longer attend, they cancel it online to free that spot for someone else. Members who book and regularly do not show up will have their online booking rights revoked.

Courts may still be booked up to 2 months ahead.

A successful booking will be confirmed on the portal and by email.

If you are charged an amount for the booking, it is because your pass is out of date or the number of visits on your 10 visit pass have run out. Check your current subscriptions on the Membership tab. If you believe you are being charged incorrectly, please send an email to [email protected]. Alternatively you may pay per visit even if you do not have a pass.

Gym and pool visits and group fitness classes can be booked online on the day and the day ahead so unless you are seeking a slot that appears in that time frame, you will not be able to book.

On the booking portal, select the Site you wish and select Today or Tomorrow to see available gym, pool and class slots. Alternatively follow the links at Make a Booking and you will see all slots available (subject to advance period booking restrictions). For slots you can book into, you will see the number of slots left or whether full. All Seniors programs are contained within Group Fitness online bookings commencing ‘Senior’ (eg Senior Aqua Mon 13:10).

Gym and pool slots along with casual basketball access times & Group Fitness classes for each week can also be found here and will be updated for changes. We ask that if members book and can no longer attend they cancel their booking online or call 9351 4978 prior to the class to free that space for another member. SUSF will revoke booking privileges for members who consistently book and not attend.

Yes, we do require your membership card. Members will swipe their own card and our booking system will advise staff exactly what booking members are here for.

Due to the large number of SUSF members, we ask that members book online or ask a trusted person to book on your behalf. The booking portal is scalable to mobile phones and tablets. We do have public computers in facilities that may be used should members not have capability at home.

Unfortunately not. If you are desperate to play badminton, tennis or squash straight away, we recommend you make the first booking online and pay online. When in facilities, our staff will happily arrange future bookings from your member credit. You may email [email protected] however we are unable to guarantee a quick response but will do our best to do so.

This will prevent you booking. Check if your Annual Membership is out of date and needs to be renewed by visiting Memberships button. You can purchase a new Annual Membership online via susf.com.au which will enable immediate booking. If you believe the message is incorrect, email [email protected].

COVIDSafe

In addition to ensuring our facilities are equipped with hand sanitisers, disinfectant sprays and wipes, our staff have been fully trained up on our COVIDSafe protocols. These protocols can be found in our T&Cs of returning to facilities and COVID-19 action plan.

We have also completed the following COVID-19 safety plans:

Members are encouraged to read these documents and to also follow the below guidelines:

Practise good hand hygiene: wash/sterilise your hands before and after you enter the premises and avoid touching your face
Do not share water bottles and bring your own full bottle
Keep your distance (1.5m) from other people in the premises and on campus
Arrive for your allocated booked sessions ready and dressed in your necessary workout gear
Stay home if you are unwell

Member Communications

Disclaimer: Whilst efforts have been made to ensure all the information on this page is accurate, the COVID-19 situation and related government policies are changing rapidly. This page of the SUSF website is designed to provide an overview of the policies and their effects to the SUSF community. If you intend to use any of our facilities you may wish to double check the latest government information or call SUSF. Information linked to from this website may not be accurately reported, or may be out of date. Readers should ensure that they independently verify the accuracy of any information on this website, or in any of its links.