COVIDSafe

The Sports & Aquatic Centre, Arena Sports Centre and Ledge Climbing Centre will re-open on Monday, 11 October after government-directed closure on Friday, 25 June. SUSF sincerely thanks all its 15,000 members for their patience throughout this time.

Sports & Aquatic Centre

• Gym
• Pool
• Group Fitness classes including HIIT Boxing
• Unleash
• Seniors (timetable to be published over the next week)
• Tennis, Squash, Futsal, Basketball, Netball, Volleyball member court hire
• Personal Training
• Exercise Physiology
• Fitness Assessments & Gym Programs (bookings via Member Login)
• Casual member basketball (bookings via Member Login)
• Club training (refer to club)
• Lockers & showers (however we encourage members to continue arriving ready to work out)
• Towel service for Gold members (however we encourage members to continue to bring their own)

Arena Sports Centre

• Gym
• Badminton & Squash court hire
• Personal Training
• Club training (refer to club)
• Ledge Climbing Centre
• Lockers & showers (however we encourage members to continue arriving ready to work out)
• Towel service for Gold members (however we do encourage members to continue to bring their own)

Hours of operation are as follows:

Sports & Aquatic Centre

• Monday to Friday 05:30 – 22:00
• Saturday 06:00 – 19:00
• Sunday 07:00 – 20:00

Arena Sports Centre

• Monday to Friday 12:00 – 22:00
• Saturday 08:00 – 17:00
• Sunday 12:00 – 17:00

Please refer other FAQs below regarding memberships, entries and bookings.

All annual memberships and pass holders will be extended by 159 days, this takes into consideration the shutdown period and also runs through to December 1st, which gives everybody enough time to get fully vaccinated. For any further enquiries, please email [email protected].

Direct debits will resume from Wednesday, 27 October 2021.

From 11 October, Fitness Passport holders will return to existing gym, class and pool and entry access available via the booking system. Membership cards must be presented on arrival.

Club members should check with their club for changed training arrangements.

On your COVID-19 member email, or if you joined or renewed online through susf.com.au, you would have received a Member ID number. On your original purchase or renewal confirmation email you would have also received your 4 digit PIN number.

Please note your membership card number is NOT your Member ID.

To access Member Login we encourage members to first read here. If you wish to go straight to the Member Login portal you can go here.

If you do not know your PIN number, enter your Member ID as specified and you will receive a link to re-set your PIN to your email address on file. Please check your junk mail folder. Your PIN can only be maximum 4 numbers.

If you do not know your Member ID or did not receive an email from SUSF containing it, please email [email protected] stating your full name and date of birth so we can verify you. We appreciate your patience in advance.

The Memberships button will show all current and expired memberships and members will be able to see the extensions applied.

This may be because we do not have a current email address for you, your email address may have been unsubscribed through MailChimp, or your Annual Membership expired prior to 24 June 2021. Regrettably technical glitches out of our control also may have occurred so we do apologise.

All member communications are available at the bottom of this page.

SUSF recognises some members may wish to do so and SUSF will waive its Terms & Conditions in this regard prohibiting this. Members should email [email protected] to make arrangements to do so. Transfers will need to be done before expiry of the pass.

SUSF also recognises some members are overseas returning at a later date or outside the Sydney metropolitan area and are unable to re-commence at this time. Members are welcome to email [email protected] to request a re-commencement upon return.

Emails regarding existing memberships separate to above sent to [email protected] and/or [email protected] both prior to 25 June 2021 and after have been received and will be responded to at a future point in time on account of email volume. We kindly do request members to read our Terms & Conditions regarding circumstances outsider our control which can be found here.

Please email [email protected] and we will review as quickly as possible. We appreciate your patience in advance.

On your COVID-19 member email, or if you joined or renewed online through susf.com.au, you would have received a Member ID number. On your original purchase or renewal confirmation email you would have also received your 4 digit PIN number.

Please note your card number is NOT your Member ID.

To access Member Login we encourage members to first read here. If you wish to go straight to the Member Login portal you can go here. The portal is fully optimised for smartphone and tablet use.

If you do not know your PIN number, enter your Member ID as specified and you will receive a link to re-set your PIN to your email address on file. Please check your junk mail folder. Your PIN can only be 4 numbers.

If you do not know your Member ID, you will need to email [email protected] stating your full name and date of birth so we can verify you. We appreciate your patience in advance.

Members are asked not to book consecutive sessions to ensure everyone gets a fair opportunity to train.

Seniors program classes including Aqua appear under Group Fitness (scroll or search for classes commencing ‘Seniors’).

We ask all pass holders to pre-book visits. This is due to COVID-19 industry protocols and reduced capacity in the group fitness room, RPM & SPRINT studio, pool and gyms and enable contactless entry.

Gym and pool visits and group fitness visits can be booked online for the current day and the day ahead. This is to enable all members equal opportunity to book and will be reviewed. Check here for any update on advance booking restriction changes.

We ask that if a member has booked a gym, pool or group fitness class booking from their Gold, Silver, Bronze or Blue pass and can no longer attend, they cancel it online to free that spot for someone else. Members who book and regularly do not show up will have their online booking rights revoked.

Courts may still be booked up to 2 months ahead.

A successful booking will be confirmed on the portal and by email.

If you are charged an amount for the booking, it is because your pass is out of date or the number of visits on your 10 visit pass have run out. Check your current subscriptions on the Membership tab. If you believe you are being charged incorrectly, please send an email to [email protected]. Alternatively you may pay per visit even if you do not have a pass.

Gym and pool visits and group fitness classes can be booked online on the day and the day ahead so unless you are seeking a slot that appears in that time frame, you will not be able to book.

On the booking portal, select the Site you wish and select Today or Tomorrow to see available gym, pool and class slots. Alternatively follow the links at Make a Booking and you will see all slots available (subject to advance period booking restrictions). For slots you can book into, you will see the number of slots left or whether full. All Seniors programs are contained within Group Fitness online bookings commencing ‘Senior’ (eg Senior Aqua Mon 13:10).

Gym and pool slots along with casual basketball access times & Group Fitness classes for each week can also be found here and will be updated for changes. From 29 March 2021 all Sports & Aquatic Centre gym visits return to pre-COVID time availability (ie access during all gym opening hours and no specific closure periods for cleaning which is being done throughout the day). Pool slots where learn to swim and squad times and reduces swimming lanes in operation are also denoted. We do request members pre-book to enable contactless entry on arrival and management of capacity limits. Booking of back to back sessions is permitted.

We ask that if members book and can no longer attend they cancel their booking online or call 9351 4978 prior to the class to free that space for another member. SUSF will revoke booking privileges for members who consistently book and not attend.

Yes, we do require your membership card. Members will swipe their own card and our booking system will advise staff exactly what booking members are here for.

Due to the large number of SUSF members, we ask that members book online or ask a trusted person to book on your behalf. The booking portal is scalable to mobile phones and tablets. We do have public computers in facilities that may be used should members not have capability at home.

Unfortunately not. If you are desperate to play badminton, tennis or squash straight away, we recommend you make the first booking online and pay online. When in facilities, our staff will happily arrange future bookings from your member credit. You may email [email protected] however we are unable to guarantee a quick response but will do our best to do so.

This will prevent you booking. Check if your Annual Membership is out of date and needs to be renewed by visiting Memberships button. You can purchase a new Annual Membership online via susf.com.au which will enable immediate booking. If you believe the message is incorrect, email [email protected].

In addition to ensuring our facilities are equipped with hand sanitisers, disinfectant sprays and wipes, our staff have been fully trained up on our COVIDSafe protocols. These protocols can be found in our T&Cs of returning to facilities and COVID-19 action plan. In line with NSW Government requirements, from midnight Friday, 31 July all facilities will have a dedicated COVID-19 Safe Hygiene Marshal on duty at all times. Our Marshal will be in a high-vis vest and responsible for ensuring all aspects of our COVID-19 Safety Plan are being adhered to including overseeing social distancing, cleaning and ensuring the accuracy of record keeping.

We have also completed the following COVID-19 safety plans:

• Sydney Uni Sport & Fitness – general
• Sydney Uni Sport & Fitness – gyms
• TAG Family Foundation Grandstand
• Swimming Pool, Sports & Aquatic Centre
• Indoor Recreational Facilities including SHP

Members are encouraged to read these documents and to also follow the below guidelines:

• Practise good hand hygiene: wash/sterilise your hands before and after you enter the premises and avoid touching your face
• Do not share water bottles and bring your own full bottle
• Keep your distance (1.5m) from other people in the premises and on campus
• Arrive for your allocated booked sessions ready and dressed in your necessary workout gear
• Bring your own towel, SUSF will not be providing towels during this time, this includes Gold pass holders
• You are encouraged to download the COVIDSafe App
• Stay home if you are unwell